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Main page Service» Service Request

Service Request

You have a Service Request? - we will be glad to help you!

Here you can send us a message directly online. Simply fill out the following form completely.
One of our Customer Service employees will contact you as soon as possible.

Your Information

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Product

Problem Description

Please mark all of the points listed below that apply to your particular problem.
You can also describe the problem in your own words if none of the following points apply to your problem. Please send us pictures of the clock as well, if possible.

Cuckoo does not call(10)

Cuckoo calls the wrong number of times on the hour.(11)

Cuckoo keeps calling and does not stop(12)

Cuckoo only calls one time(13)

Cuckoo Call does not sound nice(14)

Cuckoo Door does not close.(15)

Clock stops without a reason.(20)

Clock stops right before the full hour.(21)

Clock stops after running for a short time(22)

Time cannot be set to run accurately(23)

Clock runs too fast(24)

Clock runs too slow(25)

Clock Night Switch-Off doesn't work(26)

Music does not play(30)

Music does not play the full tune(31)

Music keeps playing and does not stop(32)

Music has background noise(33)

Minute Hand is loose(40)

Hour Hand is loose(41)

Wood Carving is damaged(50)

Wood Carving is loose(51)

Clock chain does not allow weight to be pulled up(60)

Clock chain has fallen away from the clock gear(61)

Clock chain is loose and always slides down(62)

Your personal comments

Please explain the problem as detailed as possible and avoid sentences such as "as we agreed on the telephone" or "the clock does not work".

Pictures of the problem(s)

You can send us up to five (5) pictures of your product if you wish, in order to show the problem effectively.

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